Our Story

“A light of hope Snehi brought into our life….
They helped us cope with our inhibitions and fears.
We now believe, despite the traumas and those bad dreams
We can be free and lead a normal life with a positive good mental well-being.”

Telephonic as well as face-to-face counselling services are provided at the counselling center at Snehi, which has been functional since the inception of the organisation. People are free to call for telephonic counselling (helpline number: 011-65978181 begin_of_the_skype_highlighting 011-65978181 end_of_the_skype_highlighting) or come to the centre for individual counselling sessions. People can seek counselling from 2:00 pm to 6:00 pm every day of the week. Individuals can also call the centre from 2:00 pm to 6:00 pm and seek telephonic counselling which is free of cost. Callers are encouraged to come for face-to-face counselling sessions if their problems warrant the same.

The counselling centre also provides referral services for severe mental disorders.
Persons interested in availing the counselling services can contact the center and arrange for a session by submitting Rs 100/- as a registration fee.
The counselling sessions are kept completely confidential and no information about the client is revealed.
In the last 16 years, counselling services have been sought by about 20,054 children, adolescents and adults.

“I was lonesome and confused
Worked up and distressed about my coming events
But then a call I made, changed my mind,
God gave me hope and brought Disha into my life
I wish they too like me had made the call
For I did and saved my Life.”

Examination time as well as the time of results is particularly stressful times in a student’s life. Uncertainties about how to prepare for the exams, revise the syllabus, what to expect in exam papers, response of parents and other people around to the results, aspirations of the parents, concerns about career and the choice of subject; these are some of the many concerns and dilemmas that enter a student’s mind.
To provide guidance and counselling to such perplexed students as well as parents, Snehi, in the year 1998, was the first to introduce the concept of “Telephonic Counselling”.
It set up two helplines-‘Disha’ and ‘Hopeline’. The helplines have been helping students and parents to cope with mental distress during pre and post examination periods. These helplines are completely free of cost and are organised every year.

DISHA (Pre-exam helpline): Under this programme, the facility of telephonic counselling is made available every year to students in the months of February and March which are the months for Board Examinations preparation.

The aim is to ease the stress and anxiety of students appearing for Boards exams by showing them the way to resolve their problems. Anxious parents can also call and seek guidance.
Over the years, Disha has been successful in reaching out and providing help to 19,394 students and 3159 parents. This includes 230 students who thought of suicide as the best option to resolve their problem were counselled and helped between 1999 and 2011.

HOPELINE (Pre and post result helpline): Under this programme, every year, a 24 hours helpline is set up for about 30 days in the months of May and June, when the board examination results and other exams results are declared. The aim is to provide emotional support, career guidance and counselling facilities through the telephonic helpline.

These services are arranged especially for students who are anxious about their results, unhappy or ashamed because of their results or are confused about the career choices they should make. The counselling and guidance services are provided by trained counsellors of the organisation with the assistance of trained volunteer counsellors.
Since its inception in the year 1998, Hopeline has been successful in helping 52,316 students and 7127 parents through counselling and guidance. Between the years 1998-2011, about 328 suicidal cases have been counselled and helped.

“If you know a fact, share with others
Bring Chetna to them,
For only then, the message of happiness can be spread….”
Chetna is a very popular programme of Snehi that was initiated in August 1999. Under this programme, awareness workshops are arranged with different schools and colleges in Delhi with the aim of clarifying the myths and stigmas pertaining to mental disorders in our society. Group discussions on various mental health topics are held with the school and college students in order to share facts, clear misconceptions and encourage discussions on positive mental health. In addition, life-skills education is also imparted. Chetna aspires to increase the mental and psychological well-being of students and empower them with the ability to help others in need. Since 1996, about 2815 students have participated in the programme.

Fr. Agnel Bal Bhawan is a residential foster care home running under the aegis of Father Agnel Society. It is situated at Greater Noida, New Delhi, India. It currently looks after about 221 destitute children and orphans from across the country who have witnessed social or political trauma. This home was created to take care of the basic needs of food, shelter, education and dignity of these children.
The Home has children and adolescents from 4 to 18 years of age. Bal Bhawan has two separate buildings, one housing the children till class IV or V (n=102) in 8 homes and the other housing the adolescent age group (n= 99).
Since younger children require more time and attention, a provision has been made to house them in different homes, with one caretaker being responsible for children of each home. In this manner, about 12-13 children are housed in each home. However, the children of all the eight houses play and eat their meals together in the dinning hall. There is one hour of playtime everyday.
The caretakers of the children there are called ‘Mothers’. They are responsible for the children’s complete well-being and development. The mothers report to the administrator of the home. Mothers are assisted by administrative staff and professional Social Workers.
Academic excellence is highly stressed upon at Bal Bhawan and is one of the most important responsibilities of the children as well as the mothers. However, along with academic growth, children’s physical and social development is also emphasised.
It is a well known fact that children from traumatized backgrounds suffer from severe behavioural aberrations. Beneath their silent and quiet appearances is often bottled up a great deal of anger and resentment which can result in deception, delinquency and revolt if not handled effectively. The Managing Committee of Father Agnel Society realised the need for addressing the mental health needs of these children as part of holistic care.
Snehi was consequently assigned the task of undertaking a mental health programme for the children of Bal Bhawan.

In response, Snehi has prepared a mental health programme for Bal Bhawan that encompasses:
- Individual counselling and therapy for children identified with behavioural, emotional, hyperactivity and academic problems was provided.
- Group activities such as training in social skills and life skills.
- Capacity strengthening programme for caregivers on the mental health needs of children.

Snehi has appointed a counsellor who visits Bal Bhawan on weekends. Through observation, group activities and techniques of play therapy, the counsellor identifies children with problems and then undertakes appropriate intervention.

The workshops and training sessions for the ‘mothers’s have been designed to enable them to communicate with the children more effectively. They are also trained to identify children with psychological problems so that these children can be referred for help as and when required.
All 230 children and adolescents are beneficiaries of the programme. In due course of time, a mental health programme for the children and adolescent will be extended to other long stay homes in NCR.

Swavalamban is a crisis intervention centre that was an outcome of an alliance with the Delhi Police and the Delhi Commission of Women (DCW). Women identified by the Delhi police and DCW are referred to one of the six designated centers identified by them for counselling. Snehi is one such centre.

So far, more than 15 women including 4 minors have been helped at this centre. The counselling has enabled them to come out of their traumatic experiences related to abuse, rape or any form of domestic violence.

Helping child to Mental health and Psychological

Mental ealth is a state of successful performance of the mind, resulting in productive activities, fulfilling relationships, and the ability to adopt to change and cope with adversity.

Mental health is indispensable to personal well-being, family and interpersonal relationships, and a positive contribution to society

It is easy to overlook the value of mental health until problems surface... yet from childhood till death, mental health is a springboard of thinking, communication, learning, emotional growth, resilience and self - esteem